Terms of service

Terms and conditions

About us

This store is operated by Tessie ("we", "us", "our"). By placing an order you agree to these terms.

Contact

Email: info@shoptessie.com We aim to reply to all enquiries within two business days.

Products and pricing

Prices are shown in your local currency and include VAT where applicable. We reserve the right to correct pricing errors and to change prices at any time before you place an order.

Product images are for illustration. Colours may vary slightly between screens and the physical product.

Orders

Your order is accepted when we send you an order confirmation email. We may decline or cancel an order if the item is unavailable, if we identify a pricing error, or if we suspect fraudulent activity. If we cancel your order, you will receive a full refund.

Payment

Payment is taken at the time of order. We do not store your card details.

Your right to cancel

You have a 14-day right to cancel under EU consumer law. See our Refund Policy for details.

Product use

We are not liable for injury or damage resulting from misuse, or from use without appropriate supervision.

Liability

Nothing in these terms limits your statutory rights as a consumer, or our liability for death, personal injury, or fraud.

Governing law

These terms are governed by Swedish law. If you are a consumer resident in the EU, you retain the protections of the consumer law of your own country.

Dispute resolution

If you are unhappy with how we have handled a complaint, contact us first at info@shoptessie.com. EU consumers may also refer disputes to their national consumer dispute body.

Changes

We may update these terms. The version published on our website at the time you place your order is the version that applies.